"I had a pool pump go out on Friday and called many different companies with no response. On Sat. morning I called several more, per the recommendations from the Next Door neighborhood website page, and Kieth with High Tide pools was the only person to call me back. It's now Monday night & no other companies have returned my call. Keith called me back asap on Sat. morning and I was even able to text him photos of my pool and the entire system so he could know what to expect. We discussed multiple options and costs over the phone, even though he wasn't able to come out and look until Monday morning. He came out today and we had a great experience. We are very impressed with his quick response time and willingness to spend a lot of time with us today. He explained everything we need to do to take care of our new pool system ourselves. He was honest, and didn't try to sell us on any extras. So far I am very impressed and we will definitely call him again in the future!
To add to this............a few months later............We had our pool heater go out last week, and Keith told us what part we needed, and walked us through how to fix it over the phone so we could turn on the heater for our party the next day! Now that is service! He was busy, and wasn't sure when he could get out to our house, so I asked if we could trouble shoot stuff over the phone. Of course he said yes. How many people would do that? I think Keith is awesome. He has helped us many times now!!"